Terms of Service

• ›"Handovex", "we", "us": Handovex Health Technologies Pty Ltd, a company incorporated in Victoria, Australia
• ›"Platform": the Handovex web application, API, and associated services
• ›"User": any individual who accesses or uses the Platform under an Organisation account
• ›"Organisation": the hospital, health network, or clinical facility that holds a Handovex account
• ›"Clinical Content": handover transcripts, ISBAR summaries, patient identifiers, and clinical observations generated or stored through the Platform
• ›"Beta": the current phase of the Platform, which is under active development and may contain bugs or incomplete features

You acknowledge and accept that:

• ›The Platform is provided “as is” during the beta period
• ›We may suspend, modify, or discontinue any feature with reasonable notice
• ›AI-generated transcriptions and ISBAR summaries may contain errors and are not a substitute for direct clinical communication
• ›You are solely responsible for verifying all AI outputs before relying on them in clinical practice

Handovex is a clinical documentation and communication aid. It is not:

• ›A registered medical device under the Therapeutic Goods Act 1989 (Cth)
• ›A clinical decision support system intended to diagnose, treat, or manage patient conditions
• ›A substitute for direct clinical assessment or face-to-face handover
• ›A source of medical, nursing, or allied health advice

All clinical decisions remain the professional and legal responsibility of the treating clinician. Handovex does not assume any responsibility for clinical outcomes arising from the use or misuse of information generated by the Platform.

Eligibility

The Platform is intended for use by qualified healthcare professionals employed by or contracted to an Organisation that holds a current Handovex account. Access is granted by an Organisation administrator.

Account responsibilities

• ›You are responsible for maintaining the confidentiality of your login credentials
• ›You must not share your credentials with any other person
• ›You must notify us immediately at handovex@gmail.com if you believe your account has been compromised
• ›You must comply with your Organisation's clinical records, information security, and privacy policies

Permitted use

You may use the Platform solely for the purpose of conducting and documenting clinical handovers within your professional role. You must not:

• ›Use the Platform for any purpose outside your legitimate clinical duties
• ›Attempt to access data belonging to another Organisation or outside your department's scope
• ›Reverse engineer, decompile, or attempt to extract the Platform's source code or AI models
• ›Upload, transmit, or store any information that is unlawful, defamatory, or unrelated to clinical handover
• ›Use automated scripts or bots to access the Platform

You and your Organisation acknowledge that:

• ›You are responsible for obtaining any necessary patient consent required by your Organisation's policies and applicable law before recording or processing patient information through the Platform
• ›The Organisation is the data custodian for Clinical Content; Handovex acts as a data processor on behalf of the Organisation
• ›AI-generated patient summaries must be reviewed by a clinician before being incorporated into official medical records
• ›The Platform's audit trail records are supplementary; they do not replace your Organisation's primary record-keeping obligations under the Health Records Act 2001 (Vic) or equivalent legislation

Our handling of personal information and health information is governed by our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to the collection, use, and disclosure of information as described in the Privacy Policy, including disclosure to overseas service providers for the purposes of transcription and AI processing.

Platform IP

All rights, title, and interest in the Platform (including software, AI models, user interface, and documentation) remain the exclusive property of Handovex Health Technologies Pty Ltd. These Terms do not grant you any intellectual property rights in the Platform.

Your data

You and your Organisation retain ownership of Clinical Content. You grant Handovex a limited, non-exclusive licence to process Clinical Content solely for the purpose of providing the Platform services described in these Terms. We do not use identifiable Clinical Content to train AI models without express written consent.

We will use reasonable efforts to maintain Platform availability. However, we do not warrant uninterrupted or error-free service. Scheduled maintenance will be communicated in advance where practicable.

The Platform is hosted on AWS Sydney (ap-southeast-2). In the event of AWS outages or infrastructure failures beyond our control, service interruptions may occur. We are not liable for any loss resulting from such interruptions.

During the beta period, support is provided on a best-efforts basis via email at handovex@gmail.com. We do not commit to formal SLA response times during beta.

To the maximum extent permitted by applicable law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)):

• ›The Platform is provided "as is" and "as available" without warranty of any kind, express or implied
• ›We do not warrant that AI-generated transcriptions or ISBAR summaries are accurate, complete, or clinically appropriate
• ›We do not warrant that the Platform will meet your specific clinical or organisational requirements
• ›We do not warrant that any defects will be corrected within any particular timeframe

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred by the Australian Consumer Law that cannot lawfully be excluded or limited.

To the maximum extent permitted by law:

• ›Handovex’s total aggregate liability to you for any loss or damage arising from or in connection with the Platform will not exceed the fees paid by your Organisation in the 3 months prior to the event giving rise to the claim, or AUD $500, whichever is greater
• ›We are not liable for any indirect, consequential, incidental, special, or punitive loss or damage, including loss of data, clinical harm, or reputational damage, even if we have been advised of the possibility of such loss
• ›We are not liable for any loss or damage arising from your reliance on AI-generated outputs without independent clinical verification

Where the Australian Consumer Law applies, our liability for failure to comply with a consumer guarantee is limited (where it is fair and reasonable to do so) to resupply of the service or payment of the cost of having the service supplied again.

You and your Organisation agree to indemnify and hold harmless Handovex Health Technologies Pty Ltd, its directors, employees, and contractors from and against any claims, damages, losses, and expenses (including legal fees) arising from:

• ›Your breach of these Terms
• ›Your use or misuse of the Platform, including reliance on AI-generated outputs without clinical verification
• ›Your violation of any applicable law or the rights of any third party (including patients)

We may suspend or terminate your access to the Platform with immediate effect if you materially breach these Terms, if your Organisation’s subscription lapses, or if we reasonably believe continued access poses a security or privacy risk.

Your Organisation may terminate its subscription at any time. Upon termination, we will provide a data export of Clinical Content and delete account data within 90 days, subject to legal retention obligations.

We may update these Terms from time to time to reflect changes in the Platform, applicable law, or our practices. We will notify active users by email at least 14 days before material changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease using the Platform before the effective date.

These Terms are governed by and construed in accordance with the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

Before commencing proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for at least 30 days following written notice of the dispute.

• ›Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you, your Organisation, and Handovex in relation to the Platform
• ›Severability: If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force and effect
• ›Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it later
• ›Assignment: You may not assign your rights under these Terms without our prior written consent
• ›Force majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, or infrastructure failures

For questions about these Terms, contact us at: